Privacy Policy
Last updated September 2026.
What we collect
When you contact us or book online, we collect the personal details you provide — typically your name, phone number, email address, and the address where the work needs to be carried out. We use this information solely to respond to your enquiry, dispatch an engineer, and follow up after the job.
How we use your information
- To respond to enquiries and arrange appointments
- To issue invoices, gas safety certificates and warranty paperwork
- To carry out follow-up checks after work is completed
- To comply with our legal and regulatory obligations (e.g. Gas Safe records)
How we store it
Customer records are stored on UK-based servers. Card payments are processed by our card provider — we do not store card details ourselves. We retain records for as long as required for warranty and HMRC purposes, then securely delete them.
Your rights
Under UK GDPR you have the right to access, correct, or request deletion of any personal information we hold about you. Email [email protected] with your request and we'll respond within 30 days.
Cookies
This website uses only essential cookies needed to keep your form submission session secure. We do not use tracking, advertising, or analytics cookies without your explicit consent.
Get in touch
Questions about this policy? Contact us or email [email protected].